Return Policy - Indigo Studios Creative Services

Introduction

Welcome to the Return Policy page of Indigo Studios Creative Services, a trusted name in the field of website development. We understand the importance of providing a comprehensive and customer-centric return policy that ensures your satisfaction with our services. This page will outline the details of our return policy, including eligibility, procedures, and timelines for returning our website development services.

Eligibility

Our return policy is applicable to all clients who have availed our website development services within the past 30 days. To be eligible for a return, you must meet the following criteria:

  • The service must have been purchased directly from Indigo Studios Creative Services.
  • The service must not have been altered or modified by any third party.
  • The reason for the return must be valid and in accordance with our policy.

Return Procedure

If you meet the eligibility criteria and wish to initiate a return, please follow these simple steps:

  1. Contact our support team within 30 days of the purchase date and provide them with the necessary information regarding your return.
  2. Our support team will guide you through the return process, including any documentation or details required.
  3. Once the return request is reviewed and approved, we will provide you with instructions on how to proceed.
  4. Ensure that all the necessary files, documents, and access rights are provided to us for the return process.
  5. Our team will evaluate the returned service and proceed with the necessary actions, such as refunds, exchanges, or modifications as per your request and our policy.
  6. You will be notified of the status of your return and any further steps required.
  7. Please note that returns may take up to 7 business days to process from the date we receive all the required information.

Timeline for Returns

We understand that a timely return process is essential for your convenience. Here is an overview of the timeline for returns:

Refunds and Exchanges

Upon a successful return, you may be eligible for a refund or exchange based on the circumstances and our applicable policies.

1. Refunds: If you qualify for a refund, we will initiate the process immediately after the return is approved. The refund amount will be processed back to the original payment method used during the purchase.

2. Exchanges: In some cases, we may offer the option to exchange the returned service for an alternative service or an upgraded package. Our support team will assist you in choosing the best option.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to reach out to our dedicated support team. We are here to address your queries and provide the necessary assistance.

Thank you for choosing Indigo Studios Creative Services for your website development needs. We aim to deliver exceptional services and ensure your satisfaction throughout the entire process.

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